CRM Development
CRM Systems Built for How You Work
Generic CRMs force you into their workflow. Custom fields become unmanageable. Integrations break. Teams revert to spreadsheets. We build CRM systems that match your actual operations—because we run one ourselves.
Why This Breaks in Practice
- —Off-the-shelf CRMs can't model complex workflows. You end up with workarounds in spreadsheets or fragmented tools.
- —Customization hits limits fast. Fields pile up, views become unusable, and nobody knows the source of truth anymore.
- —Integrations are brittle. API changes break syncs, duplicate records appear, and data drifts between systems.
- —Permissions are too coarse. You can't control access at the level your operations actually need.
- —Reporting is inflexible. You can't surface the metrics that matter without exporting to external tools constantly.
- —Vendor lock-in becomes expensive. Pricing scales unpredictably, and migration becomes nearly impossible.
Our Approach
Workflow-first design. We map your actual processes before designing the data model or interface.
Flexible architecture. Systems are built to evolve as your operations change, not trap you in rigid structures.
Granular permissions. Role-based access control at the record, field, and action level—not just module-level locks.
Integration hygiene. APIs designed for reliability with rate limiting, webhook handling, and conflict resolution built in.
Self-hosted or managed. You choose whether to own your infrastructure or have us handle hosting and updates.
Built for handoff. Clear documentation, reasonable tech choices, and code you can maintain internally when ready.
What We Build
Sales CRMs
Pipeline management, deal tracking, and activity logging for sales teams.
- • Custom pipeline stages with validation rules and required fields
- • Activity tracking with email integration and calendar sync
- • Forecasting dashboards with deal probability and close date tracking
Operations CRMs
Customer service, support tickets, and operational workflows.
- • Ticket management with SLA tracking and escalation rules
- • Customer communication history with notes and attachments
- • Workflow automation for routing, assignment, and notifications
Internal Tools
Custom databases for project tracking, inventory, or internal operations.
- • Custom entity modeling with relationships and validation
- • Role-based views showing only relevant records and actions
- • Bulk operations with audit trails and rollback capabilities
Multi-Tenant SaaS CRMs
CRM platforms for agencies or service providers serving multiple clients.
- • Tenant isolation with separate databases or schema-based separation
- • White-label branding and custom domain support
- • Usage tracking and billing integration for per-tenant pricing
Built and Operated Internally
We're a small team, but we run our own CRM daily. Rizqtek CRM manages our customer workflows, tracks project status, and handles approvals with full audit trails. It's not a demo—it's the system we depend on to run our operations.
When we build CRM systems for others, we apply the same thinking we use internally. We know what makes permissions frustrating because we configure them regularly. We know what makes reporting useful because we look at those dashboards every day. We know what integration patterns stay reliable because we maintain them in production.
This operational discipline means we build systems that remain maintainable. No overcomplicated abstractions. No feature bloat. Just the capabilities you need, implemented in ways that won't become technical debt six months later.
Let's Talk
If you've outgrown generic CRMs or need something built for your specific workflows, we should have a conversation. We'll discuss your operations, identify what's actually needed, and see if we're a good fit.
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